Shipping Policy
At Essentials Hoodies (a business name under Total Comfort Solar LLC), we are committed to providing efficient and reliable shipping services across the USA, UK, Australia, and Canada. Please review our shipping policies below for details on how we handle orders and deliveries.
Free Shipping
We offer free standard shipping on all orders within the USA and international orders to the UK, Australia, and Canada, any applicable customs duties or taxes will be the responsibility of the customer.
Handling and Processing Time
- Order Cut-Off Time: 11:00 PM (GMT-05:00) Eastern Standard Time (New York).
- Processing Time: 1–3 business days (Monday through Friday).
Orders are processed and shipped promptly to ensure timely delivery.
Shipping Methods & Delivery Times
Domestic Shipping (USA)
- Transit Time: 4–5 business days (Monday through Friday).
- Estimated Delivery: 5–8 business days, depending on the shipping destination.
International Shipping (UK, Australia, Canada)
- Transit Time: 4–5 business days (Monday through Friday).
- Estimated Delivery: 5–8 business days, depending on supplier processing times and the destination.
Please note that actual delivery times may vary due to unforeseen circumstances, including carrier delays or customs processing for international orders.
Address Changes
If you need to update your shipping address, please contact us immediately at contact@fearofgodofficial.shop or call us at +1 (386)-205-7406. Address updates can only be made before the order has shipped.
Once an order has been dispatched, we are unable to modify the shipping address. For undeliverable orders due to an incorrect address, additional shipping charges may apply.
Invalid Addresses
It is the customer’s responsibility to provide accurate shipping information. Orders returned to us due to invalid or incomplete addresses will not be eligible for a refund of the original shipping fees. If minor errors are detected, we may make corrections to facilitate successful delivery.
For critical address issues, we will attempt to contact you via email. If clarification is not received in a timely manner, we reserve the right to cancel and refund the order.
Tracking Your Order
Once your order has been shipped, a tracking number will be sent to your email. This allows you to monitor the progress of your shipment. If you experience delays or issues with tracking, please contact us at through email for assistance.
The item has never been received
Customers can contact us by email if they have never received the item. We will contact our shipping department and delivery agent to find out the status of the product.
Undelivered packages:
Undelivered packages incur a fee for shipping and handling. Please note the storage period of seven days. Fees are charged thereafter. Unpaid charges are forwarded to a debt collection service.
Delivery delays:
In the event of delivery delays, we will contact you as soon as possible. We aim to deliver your order as quickly as possible. Extensive delays entitle you to cancel your purchase.
Return to Sender
If an order is returned to us due to delivery issues such as an incorrect address, you may:
- Request reshipment (additional shipping fees may apply).
- Request a refund for the item cost only (original shipping fees are non-refundable).
Refunds will be processed once the returned item has been received and inspected.
Shipping Restrictions
We currently do not ship to P.O. Boxes, APO/FPO addresses, or other restricted locations.
At Essentials Hoodies, we strive to provide reliable, transparent, and hassle-free shipping services for our customers. Thank you for choosing us for your wardrobe needs!